Refund and Returns Policy

1. General Overview

At YugenMart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or are missing accessories are not eligible for a refund.

2.3. Non‑Returnable Items

• Personalized or custom‑made products.
• Perishable goods, health and personal care items.
• Digital downloads and software licenses.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping method.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including taxes, minus any original shipping charges (unless the return is due to our error).
• Restocking fees of up to 15% may apply for certain categories, as noted in the product description.

4.3. Partial Refunds

Partial refunds may be granted for items that are returned in a condition that is not fully resalable, at our discretion.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, notify us within 7 days of receipt. We will arrange a replacement or a full refund, including any applicable shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the return package.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. YugenMart reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: YugenMart,